Frequently Asked Questions

Question 1

What are the available shipping options?

Accepted Answer

We offer standard and express delivery. Standard shipping takes 4–7 business days, while express delivery reaches you within 2–3 business days.

Question 2

How can I track my order?

Accepted Answer

Once your order is shipped, you'll receive an email with a tracking number and a direct link to track your shipment in real-time.

Question 3

Do you offer international shipping?

Accepted Answer

Yes, we ship worldwide! Shipping times vary based on your location, but typically take 7–14 business days for international deliveries.

Question 4

What should I do if my order is delayed?

Accepted Answer

If your order hasn't arrived within the estimated delivery time, contact our support team. We'll investigate and provide updates promptly.

Question 5

Are shipping charges refundable?

Accepted Answer

Shipping fees are non-refundable unless the issue is caused by us (e.g., wrong or damaged item).

Question 6

What is your return policy?

Accepted Answer

We accept returns within 14 days of delivery for unworn, unwashed, and unused items in original packaging. Refunds will be issued to your original payment method once the item is received and inspected.

Question 7

How can I request a return?

Accepted Answer

Simply visit our Returns Center or contact our customer support team with your order details. You'll receive a prepaid return label and instructions to send your item back.

Question 8

Can I exchange an item for a different size or color?

Accepted Answer

Yes! exchanges are available for the same product in a different size or color. Just select "Exchange" when you start your return process, and we'll handle the rest.

Question 9

What should I do if I received a damaged or wrong item?

Accepted Answer

We're so sorry! contact our support team immediately with photos of the product and packaging. We'll send a replacement or issue a refund at no extra cost.

Question 10

When will I receive my refund or replacement?

Accepted Answer

Refunds are typically processed within 5–7 business days after your return is received. Replacements and exchanges are shipped as soon as the returned item is approved.

Question 11

How can I check my order status?

Accepted Answer

Simply visit our Returns Center or contact our customer support team with your order details. You'll receive a prepaid return label and instructions to send your item back.

Question 12

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can only be modified or canceled before they're processed for shipment. Please contact our customer support as soon as possible to make changes or cancel your order.

Question 13

What should I do if my payment fails?

Accepted Answer

If your payment fails, double-check your card details or try another payment method. Sometimes, temporary issues with your bank or payment gateway may cause delays. You can also contact our support team for help resolving payment issues.

Question 14

How do I receive my invoice or payment receipt?

Accepted Answer

Your invoice is automatically sent via email once your payment is confirmed. You can also download your invoices anytime from your account under the "Orders" section.

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